Cancellation Policy

Cancellation Policy

At Furry Puppie, we understand that sometimes you may need to cancel an order. This Cancellation Policy explains how order cancellations are handled for purchases made on our website: https://furrypuppie.co.uk/.

Order Cancellation

  • Orders can be cancelled within 24 hours of placement.

  • After 24 hours, your order may already be in processing or preparation and cannot be cancelled.

  • To request a cancellation, please contact our customer service team as soon as possible after placing your order.

How to Cancel an Order

To cancel an order, please contact us using one of the following methods:

When contacting us, please provide:

  • Your order number

  • The reason for cancellation

If your cancellation request is approved, your payment will be refunded to the original payment method used during checkout.

Refunds for Cancelled Orders

  • Approved cancellations are refunded within 7 business days

  • Refunds are issued to the original payment method

  • Processing time may vary depending on your bank or payment provider

Orders Already Shipped

If your order has already been processed or shipped, it cannot be cancelled.

In this case, you may receive the order and then follow our Return & Refund Policy to return the item for a refund, subject to eligibility conditions.

Damaged or Incorrect Orders

If you receive a damaged item or an incorrect product:

  • Please take clear photos of the item and packaging

  • Contact our customer service team immediately

  • Claims must be submitted within 7 days of delivery

Without photographic proof submitted within this timeframe, we may be unable to offer a refund, replacement, or store credit.

Contact Us

If you have any questions about order cancellations, please contact us:

Business Name: Furry Puppie
Business Address:
UK-TAM Unit 5, St Modwen Park Tamworth,
Signet Way, Tamworth, B78 2FG, United Kingdom

Website: https://furrypuppie.co.uk/
Email: info@furrypuppie.co.uk
Phone: +44 1530 837046

Business Hours:
Monday – Saturday: 9:00 AM – 5:00 PM (GMT)
Sunday: Closed